Starting in October, the FCA group is even closer to their clients: anyone who drives an Abarth, Alfa Romeo, Fiat, Fiat Professional, Lancia or Jeep vehicle can rely on extended customer service that satisfies new mobility demands.
To increasingly meet the needs of each client, Mopar, the brand of reference for services, customer care, original spare parts and accessories for FCA brands, is now extending the opening hours of the Customer Service. The Customer Service Center (CSC), which is the contact center of FCA, providing information on models, services and the sales and assistance network, receiving notifications and offering the most appropriate solutions, is now open on Saturdays, from 9 am until 6 pm for Italian, German, French, Spanish and UK markets in addition to the service hours from Monday through Friday from 8 am until 8 pm. Of course, the road assistance keeps on being guaranteed 24/7. This is the next step in a continuing development of customer services offered by FCA, a commitment that over the years has yielded several international awards.
The FCA International Contact Centre is the largest customer service centre for European multibrand, multiservice and multilingual customers. The centre manages a direct relationship daily with end clients from over 20 countries, ensuring quality service thanks to native speaking, continuously trained personnel, using an effective Customer Relation Management platform.
In line with the global strategy of the Group, the Customer Services Centre manages relationships with end clients-as well as a network of dealerships and garages-using multi-channel solutions. Indeed, in addition to standard communication channels, FCA has developed innovative customer service applications, with over 450,000 downloads in Europe. "Ciao Fiat Mobile", "Lancia Everywhere Mobile", "Alfa Romeo InfoMobile", "I am Jeep Mobile", "Abarth24h Mobile", "Fiat Professional Mobile" and "Fiat Ducato Camper Mobile"-available for free in 5 languages and in 17 European countries, on both the App Store and Google Play-offer useful information and assistance quickly and easily.
In addition, Customer Care is now on Twitter and Facebook: @Fiat Care, @Alfa RomeoCare, @Lancia Care and @Jeep Care are customer care accounts, where clients can find support for their needs thanks to a team of dedicated operators. This service is available to Italian, French, English and German customers. These advanced contact systems have allowed the Customer Services Centre to represent 20 brands of the Group and to manage, in 2015, 4 million clients across more than 20 markets.
Author: Tomas Kott
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